Privacy policies

1. Definitions

• Service: The website https://app.mtm.design operated by MTM.Design Services Inc.
  

• Personal Data: Information that identifies an individual, either directly or in combination with other data in our possession or likely to come into our possession.
  

• Usage Data: Data collected automatically when you use the Service, such as duration of a visit, browser type, or error logs.
  

• Cookies: Small files stored on your device to enhance browsing and functionality.
  

• Data Controller: The entity that determines the purposes and means of processing Personal Data. For this Policy, MTM.Design Services Inc. is the Data Controller.
  

• Data Processors (or Service Providers): Third parties that process data on our behalf.
  

• Data Subject (or User): Any living individual using the Service and subject to Personal Data collection.
  
  

2. Information We Collect

We collect different types of information to provide and improve our Service:

A. Information You Provide

• Account Creation: Name, addresses (billing/shipping), email, phone number, login credentials, and business details (e.g., manufacturers, suppliers).
  

• Using the Service: Business-related data, invoices, and client information. Integration with third-party accounts (e.g., financial institutions, KPI tools) may require access to that data.
  

• Customer Support & Feedback: Information shared during support interactions, training, surveys, or research participation.
  
  

B. Information Collected Automatically

• Device Information: IP address, device type, unique identifiers, and log data.
  

• Usage Information: Pages visited, features used, links clicked, and error reports.
  

• Location Data: Collected only if you grant permission.
  

• Content: Data provided via forms, uploads, or communications within the Service.
  
  

C. Information From Third Parties

• Data from synced third-party accounts or services.
  

• Validation data (e.g., mailing address checks).
  

• Service or support information from partners.
  
  

D. Communications
We may contact you with newsletters, updates, or promotional content. You can opt out by following unsubscribe links in our emails.

3. Cookies and Tracking

We use cookies and similar technologies (beacons, tags, scripts) to track activity and improve the Service.

• Session Cookies: Operate core features.
  

• Preference Cookies: Save settings and preferences.
  

• Security Cookies: Enhance account security.
  

You may disable cookies in your browser, but some features of the Service may not function properly.

4. Use of Data

We use collected data to:

• Provide and maintain the Service.
  

• Communicate changes or updates.
  

• Support customer inquiries.
  

• Monitor and analyze usage.
  

• Improve security and functionality.
  

• Provide promotions and offers similar to services you’ve used (unless you opt out).
  
  

Legal Basis (GDPR, EEA users):

• Performance of a contract.
  

• User consent.
  

• Legitimate interests not overridden by your rights.
  

• Legal obligations.
  

• Payment processing.
  
  

5. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes outlined here or comply with legal obligations. Usage Data is generally stored for shorter periods unless needed for security, functionality, or legal requirements.

6. Data Transfers

Your data may be transferred and stored outside your jurisdiction. By submitting your data, you consent to its transfer to Canada, where our headquarters is located.

We take reasonable steps to ensure adequate protection and compliance with this Privacy Policy in all transfers.

7. Disclosure of Data

We may disclose Personal Data:

• To comply with legal obligations.
  

• To protect MTM.Design Services Inc.’s rights and property.
  

• To prevent or investigate misconduct.
  

• To ensure user and public safety.
  

• To defend against legal claims.
  
  

8. Security

We use commercially acceptable means to protect your Personal Data. However, no method of online transmission or storage is 100% secure.

Do Not Track (CalOPPA): Our Service does not currently respond to “Do Not Track” browser settings.

9. Your Rights (EEA Residents)

You have the right to:

• Access, update, or delete your data.
  

• Rectify inaccurate or incomplete data.
  

• Object to processing.
  

• Restrict processing.
  

• Request data portability.
  

• Withdraw consent at any time.
  

We may request verification of your identity before processing requests. You also have the right to lodge a complaint with your local Data Protection Authority.

10. Service Providers and Payments

We engage third-party providers to facilitate our Service, including payment processors.

We do not store payment card details. Payments are processed securely by Moneris, in compliance with PCI-DSS standards.
Moneris Privacy Policy

11. Children’s Privacy

The Service is not directed to individuals under 18. Clients collecting data from minors must ensure parental consent. MTM.Design Services Inc. is not liable for violations of this clause.

We do not knowingly collect data from children. If discovered, we will promptly delete it.

12. Changes to this Privacy Policy

We may update this Policy periodically. Updates will be posted on this page with an updated “Effective Date.” In cases of significant changes, we will notify users via email or through a Service notice.

13. Contact Us

If you have questions about this Privacy Policy, you may contact us:

• Email: privacypolicy@mtm.design

• Mail: MTM.Design Services Inc.
  Attn: Privacy Department
  1075 Rue Vincent-Massey, Québec, QC G1N 1M1, Canada