Support
At MTM.Design, we blend technology with tradition—keeping the art of tailoring alive while using modern tools to shape the future. Guided by insight, driven by efficiency, and focused on delivering value, we go beyond being just a platform. From day one, our mission has been to streamline operations, eliminate delays, automate processes, and help retailers scale with confidence. Our method is simple yet powerful: experiment, measure, refine, and repeat. With MTM.Design, you gain more than innovation—you gain a dedicated team of over 16 professionals supporting your sales, operations, support, IT, and marketing, so you can focus on what matters most: growth.
The 4-Step Onboarding Journey
At MTM.Design, onboarding isn’t a tutorial — it’s a partnership. You have full control of your account from day one. Our role is to help you get comfortable, optimize your workflow, and make sure you’re getting the most out of the platform.
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We begin with a quick overview of your goals, workflow, and production style. This helps build the setup and highlight the features most relevant to your process.
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Together, we refine your environment — fabrics, fit templates, pricing, and production preferences. You’ll already be creating, but with guidance from our team to ensure everything aligns with your brand’s needs.
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This is where collaboration deepens. We walk through your first orders, logistics flows, and custom requests. You learn how to manage every detail — with our team there to support as you build confidence.
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Once you’re comfortable, the focus shifts to optimization — advanced tools, new modules, and data insights. You’re fully autonomous, but we stay connected to help you scale efficiently.
Hands-On Training
We believe the best training is practical. That’s why we combine live sessions, video tutorials, and an easy-to-use knowledge base so you can learn at your own pace.
You’ll be guided through everything from creating items and setting prices to tracking orders and managing fabrics—all with real examples from your own brand.
Continuous Support
Onboarding doesn’t end after the first month.
We stay by your side:
Your Client Success Manager is your point of contact for any questions.
As the platform grows, you’ll receive regular updates and new feature walkthroughs.
What We Bring to Your Business
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Ready-to-use sales materials: books, training, and ongoing support.
Tools that simplify follow-ups, and client communication.
Guidance to help you scale your sales process smoothly.
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Orders handled automatically yet carefully overseen.
Real people making sure nothing gets missed.
Clear steps so deadlines and deliveries stay on track.
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A dedicated Client Success Manager for your brand.
One contact who knows your business inside and out.
Special onboarding designed just for your company.
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Daily updates keep everything smooth and reliable.
New features shaped by your brand’s needs.
A secure and stable system that evolves as you do.
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Design services for labels and linings.
Branding to build or refresh your identity.
Partnership photo albums to promote your brand.
Your Extended Team
With MTM.Design, you gain the impact of a full headquarters—without the overhead. If you want more than just a platform, but a team that’s invested in your success, you’ve found the right partner.
Let’s scale your business.
